Effective Date: _16/06/2026_________
Order Cancellation
Before Dispatch
Orders may be cancelled before dispatch by contacting customer support.
After Dispatch
Orders cannot normally be cancelled after dispatch.
Cancellation requests shall be evaluated on a case-by-case basis.
Refund Eligibility
Refunds may be approved in the following cases:
Non-Refundable Situations
Refunds shall not be provided for:
Quality Complaint Process
Complaints must be reported within:
Supporting photographs and batch details may be required.
Refund Timeline
Approved refunds shall be processed within 7–15 business days through the original payment mode or bank transfer.
Bulk and Customized Orders
Private Label, OEM, Contract Manufacturing, Export, and Customized Orders are generally non-cancellable and non-refundable after production commencement.